Inside SSA’s plan to become the ‘most accessible agency’ in government
https://www.youtube.com/watch?v=AJunugnPfgg The Social Security Administration provides services to 70 million Americans each year — more than one in every five ...
Tag: cx
How to accelerate CX improvements with AI
Everyone has experienced cringeworthy CX. Whether it’s a chatbot that can’t understand your question, an endless interactive voice response system ...
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