GSA listening more to customers to improve IAE platforms
The Integrated Acquisition Environment is facing an expanding customer base. While the name of the system is focused on acquisition, ...
Tag: customer experience
How GSA is delivering new IT capabilities faster than ever
For the General Services Administration, putting its customer at the center of its technology programs isn’t necessarily a new approach. ...
Starbucks says you’re not going to get your highly customized drink order anymore—you’ll get what you’re given
After three straight quarters of declining same-store sales, Starbucks’ new CEO Brian Niccol is making some changes, including cutting down ...
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