Jessica Chastain quickly deleted a raging social media post about a recent JetBlue flight after fans branded her complaint ‘tone deaf.’
The actress, 47, lashed out on X this week after receiving a refund for a malfunctioning ‘flight entertainment system,’ but the posts soon began to spread across social media.
Some of her followers thought it was ‘petty’ for someone of her wealth and stature, after she were seen requesting a higher payout for being a ‘loyal customer.’
She has since deleted the update after coming underfire from fans.
Jessica’s now-removed post read: ‘Thanks you @JetBlue for your $15.00 credit. My flight was $1,500 and the credit is 1/100 of the money I paid you.’
Jessica Chastain quickly deleted a raging social media post about a recent JetBlue flight after fans branded her complaint ‘tone deaf’ (pictured in July)
The actress, 47, lashed out on X this week after receiving a refund for a malfunctioning ‘flight entertainment system,’ but the posts soon began to spread across social media
She continued: ‘Strange that I paid that for your flight entertainment system that didn’t work for the duration of my 6hr flight, but I guess it was worth it for this $15 credit.’
The post included a screenshot confirming she had received the credit, but a follow-up post showed her complaining that she should have received a larger credit than other customers who paid for cheaper tickets on the same flight.
In response to a post from JetBlue’s X account, Jessica shared what appeared to be a screenshot of a chat she had with a customer service representative.
After they informed the actress that every person on the flight whose seat-back television set didn’t work was given a $15 refund, she pleaded for a higher payout.
‘I understand but I spent $1500 on the flight and so did my husband,’ she wrote.
‘There should be some flight credit or something since I have a TrueBlue account and have been a loyal customer.’
But the customer service representative reiterated that the airline would only be paying $15 per person, regardless of flight loyalty status or the price of their ticket.
Jessica’s social media complaints got negative reviews from other X users, with some saying her concerns were petty when many Americans had lost everything in last month’s Hurricane Helene and the ongoing Hurricane Milton, which was downgraded to a post-tropical storm on Thursday.
Some of her followers thought it was ‘petty’ for someone of her wealth and stature, after she were seen requesting a higher payout for being a ‘loyal customer’ (pictured in February in LA)
‘Read the room,’ wrote an unmoved user.
But many others took more mocking, belittling tones.
‘Jessica Chastain is so embarrassing,’ groused one poster, while another jokingly asked why an Oscar winner like Chastain was flying JetBlue, as it originated as a budget airline.
Another person joked that ‘being upset with an airline and blasting them on social media’ made her ‘our modern day Princess Di.’
Several of the comment poking fun at the actress noted that she was one of the rare celebrities who still used the site formerly known as Twitter to complain about brands, as many stars had departed the social media platform after Elon Musk acquired it, and his efforts to turn blue check marks into a money-making operation have made them largely useless to celebrity users.
Some posters attributed the complaints to Jessica’s age.
‘Jessica Chastain beefing with an airline publicly on twitter shows that no matter how much money you have you’ll never stop being a millennial,’ read one complaint.
The writer Carrie Wittmer wondered if ‘early 2010s Twitter [was] back or is that just Jessica Chastain.’
She has since deleted the update after coming underfire from fans. The post read: ‘Thanks you @JetBlue for your $15.00 credit. My flight was $1,500 and the credit is 1/100 of the money’
A screenshot of a customer service chat showed her apparently asking for more money because she was a rewards member with the airline
Some users blasted Jessica for not ‘read[ing] the room’ and complaining about airline refunds when people had been made homeless by recent hurricanes; seen in April in LA
But other critics took a more mocking tone, like one person who wondered why she was flying on JetBlue, which originated as a budget airline
Another person joked that ‘being upset with an airline and blasting them on social media’ made Chastain ‘our modern day Princess Di’
Several of the comment poking fun at the Zero Dark Thirty actress noted that she was one of the rare celebrities who still used the site formerly known as Twitter to complain about brands after Elon Musk acquired it and made verification essentially meaningless
One fan wrote that it was ‘so incredibly funny and weird for someone on her level of fame to be tweeting like this, in 2024 no less,’ while another wrote that Chastain was ‘keeping th[e] art form alive’ when it came to complaining to brands on social media
Some posters attributed the complaints to Chastain’s age, citing it as a symptom of being a millennial or joking that ‘2010s Twitter’ was back
Louis Peitzman joked that ‘So many of you would tweet exactly like Jessica Chastain if you were her level of famous. I know that in my soul’
One X user joked that the controversy was a low priority by posting, ‘Have we gotten any update on the Jessica Chastain/Jet Blue situation’
But some users defended Chastain and supported her for trying to hold airlines accountable, as she is more likely to be listened to than the average flyer
Louis Peitzman joked that ‘So many of you would tweet exactly like Jessica Chastain if you were her level of famous. I know that in my soul.’
But some users defended Jessica and supported her for trying to hold airlines accountable, as she is more likely to be listened to than the average flyer.
‘I think it’s good that a celebrity is complaining publicly,’ wrote one poster. ‘Airlines have absolutely no accountability when it comes to customer service, experience, or even the basics like BEING ON TIME.’
Since deleting her posts, she hasn’t addressed the uproar they inspired.