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How shameless tout gangs like £6.5m ‘Ticket Queen’ cashed in on the DEAD to fund champagne lunches and exotic holidays

by LJ News Opinions
November 20, 2025
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COUNTRY pads, boozy trips to luxury department stores and holidays in the sun – such is life of a ticket tout and their industrial-scale operations ripping off honest fans up and down the country.

Unscrupulous resellers would stop at nothing to squeeze out the extra pennies, and now The Sun can reveal that greedy scalpers have even been using the identities of DEAD people to mass-buy tickets.

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Artists like Dua Lipa have been calling for tighter rules to protect their fans from resellersCredit: Getty
Maria Chenery-Woods was known as the ‘Ticket Queen’ but was jailed earlier this yearCredit: Ben Lack
Chenery-Woods even used the identities of a dead relative to buy mass-buy ticketsCredit: National Trading Standards

Experts say touts have been trawling through obituaries and social media platforms like Facebook to find names of the deceased, while also using names of kids as young as 10.

Professional touts often use multiple identities or credit cards to make it look like individuals are purchasing tickets.

The disturbing revelation comes as the Government this week announced plans to ban the reselling of tickets to live events for a profit, in a major blow to unscrupulous touts. 

Last week, dozens of stars including Dua Lipa, Sam Fender and Coldplay urged more to be done to protect genuine fans from those trying to bleed their pockets dry.

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Mike Andrews, national coordinator of National Trading Standards eCrime division, said: “Ticket touting is not a victimless crime.

“We are hearing anecdotally that the identities of the dead are being used by touts which is just despicable.

“Sadly, it’s all too difficult to do in the same way scammers look for obituaries, social media posts about people dying and use their details.”

The warning comes after a woman dubbed the ‘Ticket Queen’ was jailed for four years earlier this year for using over 120 identities and 187 different email addresses to buy tickets from sites like Ticketmaster.

They included a 10-year-old boy, entirely fake names and a dead uncle.

In May a court heard how Maria Chenery-Woods bought tickets on an ‘industrial’ scale after setting up Norfolk-based TQ Tickets Ltd.

She flogged them on secondary websites such as Viagogo for inflated prices.

The mum-of-three led a luxury lifestyle of exotic holidays and champagne trips to Harvey Nichols after the ‘business’ sold £6.5million worth of gig passes to big name concerts like Ed Sheeran, Elton John, Taylor Swift, Little Mix and Tom Jones.

They ran the business from her and her partner’s spacious country pad in Norfolk, set in idyllic fields and even home to its own swimming pool.

Profit-crazed

Cherney-Woods, 54, and husband Mark Woods, 60, ran the racket with her sister Lynda Chenery, 51, and her partner Paul Douglas, 56.

She was jailed for four years, while Douglas was jailed for two years and five months. Woods and Chenery were handed suspended sentences.

‘Ticket Queen’ Maria Chenery-Woods and her family ran a slick operation that ripped people off for millionsCredit: National Trading Standards
Sister Lynda sobbed in the dock as she was sentencedCredit: Ben Lack
Chenery-Woods and her husband Mark ran the racket out of their swanky Norfolk homeCredit: Ben Lack

They made massive profits, and had sales in excess of £6.5million between June 2015 to December 2017.

The jury saw a message sent from Douglas to Chenery-Woods that said the purpose of TQ Tickets was to “simply rinse consumers for as much profit as they are willing to pay”. 

Two tickets for an Anthony Joshua versus Wladimir Klitschko fight each sold for £418 while the family sold tickets to see the Harry Potter play in London’s West End for £725 – a mark up of more than 500 per cent.

Trading standards officers found a file packed with credit cards – including ones under the name of a dead uncle.

Mike Andrews said: “There was almost no moral compass in what they were doing. 





It was almost like a game to them about how much money they could pocket for themselves


Mike Andrews

“They just thought it was a free-for-all in that some of the terms they used, when chatting among themselves, were about how they’d just rinsed another customer. It was almost like a game to them about how much money they could pocket for themselves.

“The fact they used the name of a dead uncle to acquire credit cards to buy tickets is just awful.

“People think there’s no real crime in reselling tickets but that’s not true.

“We get families in tears who have been turned away from concerts, despite spending hundreds of pounds, because artists have rightly cancelled resold tickets.”

Rip-off riches

The use of multiple credit cards to get around limits on the number of tickets one person can buy is commonplace among savvy touts.

Another tout, Andrew Newman, built up a multi-million pound business and was even reported to Trading Standards for flouting a ban on reselling.

The shameless tout showed off his wealth with his purchase of a £1million five-bedroom, three-garage house in West Lothian, Scotland in October 2018.

Andrew Newman is known as Scotland’s ‘King of Touts’
The shameless tout bought a massive house in ScotlandCredit: Unknown
David Smith and Peter Hunter were both jailed after pocketing millions reselling ticketsCredit: SWNS

Two other touts, Peter Hunter, 53, and David Smith, 68, were sentenced to prison in 2020 after they were found guilty of fraudulent trading and possessing and article for fraud.

The couple benefited from their crimes by a total of £8.8million between May 2010 and December 2017, and in 2022 they were ordered to pay back £6.2million within three months or face a further eight years behind bars.

Like other touts, they used other people’s names, addresses, and emails to evade detection systems, and bots to buy tickets in bulk.

Last year, Coldplay fans were devastated when gigs sold out in under 40 minutes before passes appeared on resale websites moments later for as much as £2,916.

But it was the big Oasis comeback that really put the dodgy resale market back in the limelight as gold-dust tickets were snapped up by touts.

The band urged people to boycott Viagogo after scammers tried to flog them for “the price of a house”.

Beat the touts

Action Fraud received over 10,000 complaints last year relating to tickets for concerts and events.

It gives punters a guideline on how to safeguard themselves from scammers:

  • Only buy tickets from the venue’s box office, the promoter, an official agent or a well-known and reputable ticket exchange site.
  • Avoid paying for tickets by bank transfer, especially if buying from someone unknown.
  • Credit card or payment services such as PayPal give you a better chance of recovering the money if you become a victim of fraud.
  • The password you use for your email account, as well as any other accounts you use to purchase tickets, should be different from all your other passwords.
  • Use three random words to create a strong and memorable password, and enable 2-step verification (2SV).
  • Be wary of unsolicited emails, texts or adverts offering unbelievably good deals on tickets.
  • Is the vendor a member of the Society of Ticket Agents and Retailers (STAR)?
  • If they are, the company has signed up to their strict governing standards.
  • STAR also offers an approved Alternative Dispute Resolution service to help customers with outstanding complaints. For more information visit star.org.uk/buy_safe.

More than 10,000 people have fallen victim to touts in the past 13 months at a staggering cost of £9.7 million, according to Action Fraud statistics.

However, the Government’s plans to ban them have been welcomed both fans and artists alike with hopes the move can stamp out the practice once and for all.

Very simply, the proposed new laws will make it illegal to resell tickets for live events for above their original cost.

Service charges and extra fees will also be capped.

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When the new rules will come into place is unclear, as they must first be voted on by Parliament.

Prime Minister Sir Keir Starmer vowed: “We’ll make sure tickets are available at a price people can afford.”



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Tags: crimeDigital FeaturesFeaturesFestivals and Music ToursScams and fraud
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