Amazon issued an apology Wednesday after actor Mandy Moore posted in anger that a delivery driver left a package at her in-laws’ home that was destroyed in the Los Angeles area fires.
Moore posted an image of a single box in front of a pile of debris that once made up her husband’s parents home. The photo was posted to Moore’s Instagram Stories on Tuesday with a caption telling Amazon to “do better.”
“Can we not have better discretion than to leave a package at a residence that no longer exists?” Moore wrote.
A spokesperson for Amazon said in a statement that the company reached out to Moore on social media to apologize and ask for more information to investigate the incident.
“Those who deliver on our behalf have been advised to use discretion in areas impacted by wildfires – especially if it involves delivering to a damaged home – that clearly didn’t happen here,” the spokesperson, Steve Kelly, said.
Moore’s mother-and-father-in-law are among the thousands displaced by last month’s Palisades and Eaton Fires in Southern California. It took more than three weeks to fully contain both fires, running firefighters ragged as they also battled a series of smaller fires in the area that erupted in that time.
The Eaton and Palisades fires were by far the largest of the blazes, together killing at least 29 people and either damaging or destroying more than 18,000 structures.
Moore and her husband, Taylor Goldsmith, evacuated safely with their three children and pets in the middle of the night, before the fires reached their Altadena house.
In posts on Instagram, Moore has shared details and photos of the substantial damage to their property. The studio that Goldsmith, a musician, uses burnt down along with his instruments, as well as the couple’s back house and garage.
Moore said in a post Tuesday that while the structure of her home was still standing, the contents were considered a “total loss.” She wrote that she was grateful to still have the house even if her definition of a home is “in flux.”
“This place, our home and the town itself, was our dream and I hope in time it will feel like that again…just a slightly different one,” Moore wrote.
Goldsmith’s brother, who performs with him in the band Dawes, lost his home in Altadena. The band performed a set at the Grammy’s earlier this month, leading a group of musicians in a cover of Randy Newman’s “I Love L.A.” to open the show.
