Starbucks is implementing new and old policies at its cafes in the United States and Canada to improve the customer experience.
Beginning on Monday, customers who order a “for here” beverage can also get free refills of hot or iced coffee or hot or iced tea during their visit. The drink will also be served in a coffee mug, glass or clean personal cup brought from home.
However, according to the company’s website, Cold Brew and Nitro Cold Brew, Iced Tea Lemonade, flavored Iced Tea and Starbucks Refreshers are excluded from the free refill program.
The offer also doesn’t cover to-go orders.
Starbucks is also bringing back the condiment bar, complete with creamer, milk and various sweeteners.
The chain has also implemented a “Coffeehouse Code of Conduct” policy, which prohibits panhandling, consumption of outside alcohol and drug use, including vapes.
Changes at the coffee chain come after Starbucks’ new chairman and CEO Brian Niccol said he wanted to recapture the community coffeehouse feeling it used to have.
